Hommam Al Nassim 
Commercial Bank of Ethiopia “CBE”is making intensive efforts to recover an estimated $40 million after a glitch in its systems allowed customers to withdraw amounts that exceeded their actual balance.
In an official statement, the bank apologized to customers for the inconvenience caused by the incident, while stressing the ongoing work to restore financial services as soon as possible. The Bank also expressed its thanks for the patience of customers during this difficult period.
ለባንካችን ደንበኞች በሙሉ
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በባንካችን ዲጂታል እና የቅርንጫፍ አገልግሎቶች ላይ ያጋጠመውን መቋረጥ መልሶ ለማስጀመር በርብርብ እየተሰራ በመሆኑ ደንበኞቻችን በትዕግስት እንድትጠብቁን እየጠየቅን፣ ለተፈጠረው መጉላላት ይቅርታ እንጠይቃለን። pic.twitter.com/TVtLBQsHGB— Commercial Bank of Ethiopia (@combankethiopia) March 16, 2024
After intensive efforts, the bank announced the restoration of full service to customers, calling on them to cooperate in returning funds that do not belong to them, stressing that no charges will be brought against customers who inadvertently benefited from the technical error.
The bank’s chief executive, Abby Sano, pointed out that the incident was caused by a routine update of the system and not a cyberattack, stressing that the bank’s security is followed in accordance with international standards.
The Bank is currently focused on improving its systems and providing stable and secure financial services to its customers, while continuing to provide the necessary clarifications and support to affected customers.
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